Frequently Asked QuestionsBook Online Now
Frequently Asked Questions
Does the price include set up and delivery?
For areas inside Top Choice’s 10-mile free delivery zone, absolutely! Areas outside of our free delivery zone are subject to delivery fees. Taxes and fees may apply.
Do you require a deposit?
Yes all orders require a $20 Credit Card deposit. The are fully refundable if you cancel your order.
Does the standard rental time include your set up time?
No. We arrive early to set up so you get the entire rental time to play.
What if we need to cancel?
We understand that things happen. We offer a truly no-hassle cancelation policy. If you need to cancel and we've not yet made delivery, for whatever reason, we will refund your deposit in full.
What about parks? Do parks have electricity?
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you either must ensure the park has electricity available for the spot you rented, provide a generator or rent a generator from us. We rent generators at a reasonable cost. Also, parks are based on reservations, so get with your local parks department to follow the proper process.
Do you deliver to other cities?
We currently serve Houston, Cypress, Hockley, Tomball, and Katy. Please inquire with us if you are outside of these cities and we will see if we can help you have the best party possible.
When do you set up?
We generally setup 1 or more hours before your party. Once you book the order, we will be in constant contact with you and we will call 1 day before the party to arrange a delivery window.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
What payments do you take?
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.